Last updated: August 26, 2022

These terms and conditions as revised and updated by Abisha Hospital (Pvt) Ltd from time to time (hereinafter referred to as “General Terms and Conditions” or “GTC”) shall constitute a legally binding agreement made between you, (“Customer” or “you”) and Abisha Hospital (Pvt) Ltd( “AH” “we,” “us” or “our”), concerning your use of Abisha Hospital (Pvt) Ltd Services (defined below). By accessing and using the Services you unequivocally accept and agree to be bound by the General Terms and Conditions. 

IF YOU DO NOT AGREE WITH ALL OF THE TERMS AND CONDITIONS HEREIN, YOU SHOULD NOT USE THE SERVICES. 

1. DEFINITIONS
   1. Unless the context otherwise requires, the different terms and expressions used in these General Terms and Conditions shall have the meaning assigned to them in the following paragraph.
   2. “Agreement” means these General Terms and Conditions, any policies/guidelines formulated by AH from time to time in respect of the Services, and any amendments made thereto by AH from time to time.
   3. “AH Services” or “Services” means the channeling services offered by AH to Customers utilizing the System which facilitates Customers to (a) channel medical doctors, specialists, and consultants visiting Healthcare Establishments and (b) place appointments for medical check-ups at Healthcare Establishments and (c) procure other affiliated services of AH;
      

1. PRICING 
   1. You understand that your use of the Services shall be subject to charges.
   2. You agree that the Healthcare Establishment has the right to determine and revise the Healthcare Establishment’s fee, the medical practitioner’s fee, and the fee applicable for Medical check-ups. 
   3. AH reserves the right, at any time and at its sole discretion to revise the AH Service Fee without any notification to the Customer. AH may publish changes to AH  Service fee on its Website.
   4. The Customer is required to bear all taxes and levies applicable on the Services availed by the Custome

3. CANCELLATION OR RE-SCHEDULING AN APPOINTMENT
   1. If you are unable to honor the scheduled appointment you shall promptly notify the Healthcare Establishment.
   2. If you wish to reschedule a scheduled appointment you shall directly contact the Healthcare Establishment which shall have the sole discretion to determine whether to reschedule the scheduled appointment. As part of rescheduling the appointment the Healthcare Establishment may charge an extra fee from you. 
   3. If you have not opted for the No Show Refund Service of AH but wish to cancel the scheduled appointment you shall directly contact the Healthcare Establishment which shall have the sole discretion to determine whether to refund the Healthcare Establishment’s fee and/or the medical practitioner’s fee. Even if you have opted for the No Show Refund Service of AH the Healthcare Establishment’s fee, the medical practitioner’s fee, and AH Service Fee will be refunded to you ONLY if you inform AH that you wish to cancel the scheduled appointment before the session starts time and comply with all other terms and conditions and procedures applicable for the No Show Refund Service of AH. 
   4. In the event of the medical practitioner canceling an appointment, the Healthcare Establishment will give a fresh appointment or shall refund the Healthcare Establishment’s fee and the medical practitioner’s fee according to the Healthcare Establishment’s rules and regulations. Provided however if you have opted for the No Show Refund Service of AH the Healthcare Establishment’s fee, the medical practitioner’s fee, and AH Service Fee will be refunded to you provided you have acted in compliance with the terms and conditions and procedure relating to the No Show Refund Service of AH. 
   5.  AH bears no responsibility for delays in medical practitioners attending scheduled sessions or for the failure of the medical practitioner to attend the scheduled session. The same should be directly dealt with the 

6. TERMINATION OF THE SERVICES
   1. Without prejudice to the rights accrued to AH under this Agreement, AH may suspend or disconnect the Customer’s access to the Service partially or fully due to non-payment of amounts payable in respect of the Services.
   2. Without prejudice to the rights accrued to AH under this Agreement, AH may suspend or disconnect the Customer’s access to the Service partially or fully if the Customer in AH opinion has misused the Services or has breached any of the terms and conditions in this Agreement.